SBA Home Care — Terms & Conditions

Information Accuracy: The Client confirms that the personal, address and service-requirement information submitted is accurate to the best of the Client's knowledge.

Placement Facilitator / No Agency Employment Link: SBA Home Care acts as a professional placement, matching and agreed administrative/disbursement facilitator. The Agency connects Clients with independent Candidates and does not, merely by introducing or administratively supporting a placement, become the Candidate's day-to-day employer or clinical supervisor.

Primary Employer / Engaging Party: As between the Client and SBA Home Care for the placement relationship, and subject to applicable law, the Client is the Primary Employer / primary engaging party for the Candidate's day-to-day work at the Client's premises. The Client is responsible for daily work instructions, workplace conditions, safety, rest and ordinary day-to-day supervision. This clause does not override any statutory classification or obligation imposed by applicable law.

Final Selection: SBA Home Care may shortlist Candidate profiles from information available to the Agency, but the Client makes the final selection and is responsible for deciding whether the selected Candidate is suitable for the household, patient and agreed duty requirements.

Candidate Availability and Continuity: Placement and uninterrupted continuity are not guaranteed. A Candidate may decline, discontinue or become unavailable for personal, medical, family, relocation or emergency reasons outside the Agency's reasonable control.

Replacement Assistance: If a replacement is required, SBA Home Care will make reasonable matching efforts subject to suitable Candidate availability. The Client remains free to arrange an alternative Candidate from another lawful source if immediate deployment is required.

Candidate Dossier and BGV Provider Disclosure: Where available and appropriate, the Agency may provide controlled access to Candidate identification copies, photograph and background-verification information. SBA Home Care currently facilitates applicable third-party background verification through AuthBridge Research Services Private Limited, an independent private background-verification provider.

Verification Disclaimer: Third-party identity, address, background or crime-record verification is provided according to the checks, sources and information returned by the relevant provider. The Agency does not guarantee the absolute accuracy or completeness of third-party data and no BGV can guarantee a Candidate's future conduct, integrity or behaviour.

Police Intimation / Verification: For household and workplace safety, the Client is advised to complete any applicable local police intimation or domestic-help verification process. Where lawfully available, the Agency may provide necessary Candidate identification records for that purpose.

Confidential Candidate Data: Candidate identity documents, photographs, BGV reports and other personal information received through the Agency must be kept confidential and used only for the relevant placement, verification or lawful police/law-enforcement purpose. The Client must not publish or circulate such records on social media or to unrelated third parties.

Security and Valuables: The Client remains responsible for reasonable household security and for safeguarding cash, jewellery, keys, valuables, documents and other property. The Agency is not a guarantor of any Candidate's future conduct or integrity.

Worker Welfare and Workplace Safety: The Client agrees to provide a safe, humane and lawful working environment, including appropriate rest, food and workplace conditions where applicable. The Agency may suspend or withdraw placement support where substantiated abuse, harassment, violence or unsafe conditions are reported.

Duty Scope and Material Changes: Duty timing, tasks, location, remuneration or wage arrangement, weekly off and other placement conditions must be agreed for the relevant duty. Material changes should be communicated because they may affect Candidate willingness, suitability, availability or commercial terms.

Billing, Online Payment and Administrative Disbursement: Agency invoices, commission/charges, due dates and payment obligations follow the written commercial arrangement for the relevant service period. Where online payment is required for audit records, the Client should use the official payment channel. Any wage collection or disbursement handled by the Agency as an administrative convenience does not by itself create an employer-employee or clinical-supervision relationship between the Agency and Candidate.

Delay or Non-payment: Material delay or non-payment of valid Agency charges may result in suspension of Agency placement, replacement or administrative support, subject to the applicable written arrangement and law.

Liability, Incident Reporting and Law-Enforcement Cooperation: To the extent permitted by applicable law and subject to the final written service arrangement, the Agency is not a guarantor against theft, damage, misconduct or other future individual acts of an independently placed Candidate merely because the Candidate was introduced through the Agency. If a serious allegation such as theft or violence arises, the Client may approach the appropriate law-enforcement authority and the Agency will reasonably cooperate with records lawfully available to it, subject to privacy and disclosure requirements. Nothing in these Terms excludes liability that cannot lawfully be excluded or liability arising from the Agency's own proven fraud or wilful misconduct.

Disputes, Governing Law and Service Communication: Routine disputes concerning daily tasks, conduct, wages or workplace interaction should primarily be addressed between the Client and Candidate, with the Agency providing reasonable administrative or mediation support where appropriate. The Client agrees that SBA Home Care may contact the Client by phone, SMS, WhatsApp, email or app/web notification for registration, matching, placement, billing, replacement and related service communication. These Terms are governed by applicable Indian law. Subject to any mandatory statutory or consumer jurisdiction, courts at Kolkata shall have jurisdiction.

Digital Consent and Version Record: Selecting the acceptance checkbox and electronically submitting the service requirement constitutes the Client's acceptance of the Terms & Conditions shown for the selected service or services at that time. The accepted Terms & Conditions, applicable version record and acceptance evidence may be retained for legitimate legal and operational purposes. Duty-specific, billing or other written terms may also apply where relevant.

Home & Family Role Scope: For Domestic Maid and Baby Care / Babysitter / Nanny placement requirements, the Client should clearly communicate the principal household or child-care tasks, timing, live-in or shift arrangement, weekly off, food/rest arrangements and other material routine expectations before duty starts.

Parent / Guardian Direction and Child Safety: For Baby Care, feeding preferences, sleep, bathing, hygiene, permitted activities, allergies, medical conditions, emergency contacts and other child-care instructions remain under the direction of the parent or lawful guardian, who should communicate material safety information relevant to the agreed duty.

Medical Boundary for Home and Child Care: A Domestic Maid or non-nursing Baby Care Candidate is not represented as a licensed nurse or medical professional and must not independently diagnose, prescribe, alter medicines or dosage, or make clinical decisions. Medical symptoms, emergencies and treatment decisions remain with the Client or parent/guardian and the treating medical professionals.